top of page

Policy

S__17842258.jpg

*Option1   -Pick up service　Cancellation Policy

<FLEXIBLE POLICY>

・For a full refund, reservations must be cancelled 7 days or more prior. 
・Cancellations made until 9:30 PM on the day before the tour will be refunded less $10.00/person as a cancellation fee.
　Please note: The online booking fee is not refundable.

・Cancellations made after 9:30 PM on the day before the tour cannot be refunded.

 

 

 

*Option2  -Self drive　Cancellation Policy

<FLEXIBLE POLICY>

・For a full refund, reservations must be cancelled 7 days or more prior. 
・Cancellations made until 9:30 PM on the day before the tour will be refunded less $6.00/person as a cancellation fee.
　Please note: The online booking fee is not refundable.

・Cancellations made after 9:30 PM on the day before the tour cannot be refunded.
 

​

​

<CHANGE OF TOUR>

No changes can be made. Please cancel your reservation and make it again. In that case, a fee will be charged according to the case of cancellation.

Please note: The online booking fee is not refundable.

 

​

<Other Important Information >

Aurora is a natural phenomenon and cannot be predicted with 100% accuracy. We cannot guarantee that you will be able to see the aurora borealis, as Weather conditions are constantly changing and other conditions may also change. We would not cancel due to lack of lights or cloudy skies. Even if it snows a little, the tour will not be cancelled because the weather may change. Dangerous weather conditions (heavy snow, icy roads) and emergencies may result in cancellations. Because of the natural things involved we have a NO REFUND policy.

Also, not being able to see the aurora does not entitle you to participate on another day free of charge.

​

The same cancellation policy applies to cancellations due to flight or train delays.

​

We recommend obtaining travel insurance to protect against unforeseen medical emergencies and flight disruptions such as delays or cancellations. Please note that we do not offer refunds in such cases, in accordance with our cancellation policy.

bottom of page